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User account

Do I need to create an account to place an order?

It is not necessary to create an account, you can also make a purchase as a guest by entering all the necessary information in the fields provided for that purpose.

How can I open an account on the pronet.com.hr Web Store and what information do I need to fill in?

Creating an account is very easy. You can register before purchase or during the order. In the page footer, click My account and create a new account. You can register by entering your personal information in the fields provided.

Can I delete my account?

If you would like to delete your account please let us know via contact form so that we can completely delete it because you cannot delete it by yourself.

Returns and Complaints

What is the procedure for the return and exchange of products and refunds? I have a claim on a purchased item, who can I contact?

All information regarding returns and complaints can be found on the separate Returns and Complaints page.

Who assumes the cost of the refund?

The cost of the return is borne by the customer and the cost of the reshipment is borne by PRO-Net.

I received a shipment with a defective product, what can I do?

Users allow to explain to you how all this mistaken idea of denouncing pleasure and praising pain was born and I will give you a complete account of the system.

General information

How can I contact you?

You can contact us by phone: +385 99 3768 793, by contact form or via our Facebook page.

Do you have any privacy policies?

Of course, we have privacy policies:

  • Data protection
  • Data confidentiality

Where can I find terms of use and purchase?

  • Terms of use
  • Terms of purchase

Delivery

Which countries do you ship orders to?

The web shop pronet.com.hr sends shipments to addresses in the EU with contracted delivery service.

Which delivery service will deliver the package to me?

All shipments are shipped with HP Ekspres. If you order from an area where this delivery service is not delivering, your package will arrive with an alternative delivery service.

The shipping address is different from the one in my account, can I change it?

You can change your address by calling +385 91 1358 3558 or send e-mail to info@pronet.com.hr. If the shipment has already been shipped, the delivery address can only be changed through a link sent to the customer by the HP Ekspres delivery service.

Payment

What are the available payment methods?

  • Braintree / PayPal
  • Credit card (American Express, Maestro, Diners, MasterCard, Visa or Visa Electron)

How secure is my personal information in the payment process?

The PRO-Net Web Shop uses Braintree to make online payments

Braintree is a secure system for online payment, real-time payment, credit and debit cards and other payment methods. Braintree provides the buyer and merchant with secure entry and transfer of the card details entered, which is confirmed by the PCI DSS certificate that Braintree holds. Braintree uses SSL 256 bit encryption certification and TLS 1.2 cryptographic protocol as the highest levels of data entry and transfer protection.

3D Secure protection for all merchants and customers

The Braintree system uses the highest standards of data protection and privacy
All merchants using Braintree are included in 3D secure protection, which guarantees shop users that the purchase is secure
Customer credit card numbers are not stored on the system, and the entry itself is protected by SSL encryption

PCI DSS certification

The Braintree system works continuously to increase security and validate it. Braintree operates to the highest standards required by the cardholder.
The PCI Data Security Standard (PCI DSS) is a standard that defines security measures for the processing, storage and transmission (communication) of card data.

Can I get an Invoice?

Of course, you only need to write in the comment when ordering that you want an Invoice and leave the necessary information to create one.

Company name
Address
Postal code and city
VAT

Discounts / Coupons

Gift Card Information

Cepteur sint occaecat cupidatat proident, taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart.

How to Buy

Established fact that a reader will, taken possession of my entire soul, like these sweet mornings of spring which I enjoy with the theory of ethics.

Activate Gift Card

Users allow to explain to you how all this mistaken idea of denouncing pleasure and praising pain was born and I will give you a complete account of the system.

Contact

Didn't find the right answer?

+385 91 1358 358

PRO-Net